Privacy Policy

Roseingrave & Vallance Limited T/A Rova Chartered Accountants (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy. This policy was last updated on 23 May 2025.

ROVA Chartered Accountants may collect and store personal information about you that you have provided directly to us, that we have obtained from another source, or that we gather through your use of our website. This information helps us deliver and improve our products and services.  We may also collect personal information from third parties, including:

• Where you have authorised them to share your information with us
• Publicly available sources
• Any software subscriptions

The personal information we may collect includes (but is not limited to):

• Your name
• Address
• Telephone numbers
• Lifestyle information
• Any other details related to your use of our products and services

This information may be collected via our website, through registration or subscription, direct contact via phone calls, emails, documents provided to us, or meeting with you.

We will use your personal information:

• to verify your identity
• to communicate with IRD on your behalf
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
• to improve the services and products that we provide to you
• to bill you and to collect money that you owe us
• to respond to communications from you, including a complaint
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act

We may disclose your personal information to:

• any business or organisation that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website, our server or other services and products
• any business or organisation for which we use their services or products to undertake our services
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)
• debt collection agencies
• any other person authorised by you
• other third parties including accounting software providers.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.

We may also transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

You have the right to access the personal information we hold about you, and to request that it be updated, corrected, or deleted. To protect your privacy and the privacy of others, we may ask you to verify your identity before processing any such request.

In accordance with the Privacy Act, and subject to certain exceptions, you may request access to your readily retrievable personal information and ask for it to be corrected. If we agree that a correction is appropriate and feasible, we will update the information accordingly. If we do not make the requested correction, we will take reasonable steps to record that you have requested the change.

To exercise any of these rights, please email us at admin@rova.co.nz. Be sure to include sufficient information to verify your identity, along with specific details about the information you are requesting to access or correct. Please note that we may charge a reasonable fee to cover the cost of providing access to or correcting your personal information.

ROVA Charted Accountants may use a third party provider to collect technical and usage data, to understand how our website is functioning, such as the number of visitors on our site per day and which pages they visit and how we can improve both the site and our services. We may do this using a small piece of code on each page to count and provide this information to that third party provider.

This data may include:

• URLs of pages you visit or have visited
• Your operating system and browser type
• Your IP address
• The date and time of your visit

Please note: While we may publish aggregated data for analytical purposes, we do not publish information about individual machines. All data is used and disclosed only as outlined in this privacy policy.

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

If you post messages on our website or blog, we may collect and retain the content of those messages as part of our records.

A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience when you use our website and allows us to track and target the interests of users. You will need to enable cookies to use ROVA Charted Accountants.

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at admin@rova.co.nz.